iDRS
Disputes are time-intensive and costly for financial institutions, so the process should be as efficient, compliant, and agile as possible. IDRS is a comprehensive Dispute Resolution Solution that improves dispute handling through powerful controls, integrated workflows, and self-service capabilities.
IDRS promotes fast and accurate case processing to reduce costs and improve user experience based on a structured and automated workflow. It provides an advanced user interface, excellent operational management, enhanced reporting, and better integrated functions.
The web-based system is hosted at the banks and provides a controlled environment for processing errors, disputes, and frauds. It also allows banks to review, supervise, and sometimes intervene in the final decision-making and adjudication process.
Features
Dashboard Facility
IDRS uses a comprehensive and fully customizable set of reports and dashboards to monitor the count and status of dispute cases, enabling authorized personnel to monitor all aspects of the system for technical and business reasons.
Dual Control
IDRS dispute resolution view is under dual control. Users can only view the records that require actions from their side, that is, items that the maker user needs to modify or items that have been approved and rejected by the checker user.
Management Oversight
IDRS allows banks to oversee and intervene in the final decision-making process. In addition, the bank can configure rules for managing dispute cases and define the fees and penalties for handling dispute cases.
Seamless Integration
IDRS seamlessly integrates with the bank’s payment systems to add a reference to payment items in dispute. Besides, it integrates with the RTGS system for the settlement of resolved dispute cases.
Controlled Environment
IDRS provides case management processing for multiple payment channels through workflow automation, task automation, and rule management systems and provides a controlled environment for dispute resolution and transaction settlement.
Our Products
Check out our other Products
iMPACT
iPath offers 'iMPACT' a multi-institution transaction processing middleware enabling a broad spectrum of payment ecosystem requirements in a single robust platform.
iCON
iCON offers a complete software solution to enable users to access all the bank's business functions from an ATM and POS. It includes promoting innovative services and transactions at the customer level and effectively managing and monitoring the entire banking system from a central point.
iNOVA
iNOVA offers a full-function Card Management System providing comprehensive processing capability with rich functionality, seamlessly integrating with core banking, mobile wallet, back-office operations, and support for 3rd party integrations.
Features & Solutions
Some of the Features, Services and Solutions that we offer
Contact Us
iPATH (Pvt) Ltd is an innovation factory that builds products using quick development cycles personalized to organizations’ strategic needs.
iPath Pvt. Ltd. 9th Floor,
Kawish Crown Plaza,
Main Shahrah-e-Faisal
Karachi Pakistan.
+92 21 111 767 911