• California, TX 70240
  • Info@gmail.com
  • Office Hours: 8:00 AM – 7:45 PM

Our Products

iMPACT iMPACT
iNOVA iNOVA
iCON iCON
iDRS iDRS

IDRS

Disputes are time-intensive and costly for financial institutions, so the process should be as efficient, compliant, and agile as possible. IDRS enables businesses to efficiently and effectively manage disputes, reducing the time and cost associated with traditional dispute resolution methods. IDRS promotes fast and accurate case processing and improve user experience based on a structured and automated workflow. It provides an advanced user interface, excellent operational management, enhanced reporting, and can be integrated with other systems with ease.

Key Features

Dashboard Facility

IDRS uses a comprehensive and fully customizable set of reports and dashboards to monitor the count and status of dispute cases, enabling authorized personnel to monitor all aspects of the system for technical and business reasons.


 

Dual Control

IDRS dispute resolution view is under dual control. Users can only view the records that require actions from their side, that is, items that the maker user needs to modify or items that have been approved and rejected by the checker user.


 

Management Oversight

IDRS allows banks to oversee and intervene in the final decision-making process. In addition, the bank can configure rules for managing dispute cases and define the fees and penalties for handling dispute cases.


 

Seamless Integrations

IDRS seamlessly integrates with the bank’s payment systems to add a reference to payment items in dispute. Besides, it integrates with the RTGS system for the settlement of resolved dispute cases.


 

Controlled Environment

IDRS provides case management processing for multiple payment channels through workflow automation, task automation, and rule management systems and provides a controlled environment for dispute resolution and transaction settlement.


 

Analytics and Reporting

The iDRS provides advanced analytics and reporting capabilities, enabling users to track the status of disputes and identify areas for improvement.


 

Document Management

Our Dispute Resolution System provides a centralized location for all case relevant documents. This helps to reduce the time and effort required to manage documents, ensuring that all parties have access to the most up-to-date information.


 

Real-time Collaboration

Reduce misunderstandings and ensures that all parties are on the same page. iDRS enables real-time collaboration between parties involved in the dispute.


 

Automated Workflow

iDRS streamlines the dispute resolution process by automating workflows. This ensures that disputes are resolved quickly and efficiently.